Return Policy – Faulty Goods:

  • Please choose carefully – we do not accept an item is faulty or defective if the colour is slightly darker, lighter than the image on your screen.  This is also not considered as misrepresentation of the product.  All computer monitors have a slightly different colour and brightness and our images represent the product as best as possible.  Unless our image shows for example a Red Plate and you receive a bright Pink one, then a ‘burnt coloured’ red plate is a red plate sorry. An off white plate can also be considered creamy, slightly cream, not pure white etc.
  • In the case of a faulty item it shall be replaced with an identical item for you as quickly as possible.
  • In the case where the item is not as described on the website, we shall refund your money in full on receipt of the returned item. For example if you receive a 300ml coffee mug but the description states 400ml.
  • If you have a fault with electrical item such us Christmas Lights or Rotating Tree Stand, we will organise return to Merry & Modern, repair if applicable or replace the item.

Breakage on Arrival

If on arrival your goods are broken, chipped, cracked etc please contact us within 72 hours of your order being received and we will organise a replacement.


  • Please check all contents of your order with 72 hours of receiving your parcel.

If your item is faulty or damaged on arrival, please contact us to organise return.

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